Refund & Cancellation Policy

Last Updated: May 31, 2026

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Thank you for choosing Ezmocks. Please read our refund, cancellation, and transaction policy carefully before purchasing premium mock test series or subscription packages.

1. Digital Nature of Services

Ezmocks provides strictly digital educational content (online mock exams, interactive scorecards, and live rankings).

• Upon completing a checkout transaction, resources are unlocked **instantly** and provisioned directly inside your candidate profile dashboard.
• Because mock test access cannot be "returned" once unlocked, **all purchases are final and non-refundable**.

2. Double-Payment Resolution

If you experience a transaction failure where funds are deducted from your account but the mock package remains locked:

• Do not create multiple checkout attempts.
• Submit a support ticket from your student dashboard detailing your gateway transaction ID or email us at our verified support address.
• Upon verifying the gateway record or webhook payload, we will manually provision the package or initiate a full refund.
• Verified refunds for double-deductions are processed within **5 to 7 working days** back to the original source payment account.

3. Subscription Cancellation

You can stop attempting mock series at any time. Mocks and packages do not support recurring auto-debits; they are one-time unlocks. No cancel fees apply.